Refund policy

20. Refunds. 

Milk by Mom Refund Policy
At Milk by Mom, we strive to provide a smooth and reliable freeze-drying experience, ensuring your milk is safely processed and returned in the best possible condition. Our goal is to always work with you to resolve any issues you may encounter, but we want to set clear expectations around our refund policy.

Refunds for Processing Issues
 If there is an issue with processing your milk (e.g., equipment failure) that prevents it from being safely preserved, we will gladly offer a full refund. If there is a mistake in packaging, we will offer to repackage your milk, and may also provide a partial refund, depending on the circumstances.  

Refunds for Personal Preferences or Milk Refusal
Refunds will not be provided for issues related to personal preferences, including but not limited to milk refusal by your baby, changes in taste, or any texture variations like graininess or lumpiness. These outcomes can occur naturally during the freeze-drying process, and are dependent on the individual composition of each batch of milk, including fat content.

Case-by-Case Review
We handle all refund requests on a case-by-case basis, with the goal of finding a satisfactory solution. If there are any concerns regarding the quality, safety, or packaging of your order, please reach out to us directly. We will review the situation thoroughly and offer the best possible solution, which may include a refund or reprocessing, depending on the nature of the issue.

Shipping and Packaging Issues
If there are any concerns about shipping or the packaging of your order (e.g., damaged packaging, missing items), please contact us within 7 days of receiving your order. We will review the issue and make it right, which may involve issuing a refund or reshipping the correct items.

How to Request a Refund:
To initiate a refund or resolution request, please email us at info@milkbymom.com within 14 days of receiving your order, providing your order number and details of the concern. Our team will respond promptly and work with you to resolve the issue.