The communication and professionalism throughout the process to know what was going on with my milk was excellent and made me feel at ease. I've now traveled by plane and camped with our freeze-dried milk, and it has made things so much easier for me and my baby. My little one sucked it right down too! The 3-year shelf life is also amazing so I do not have to worry about my freezer stash taking up space, losing nutritional value, or something happening to it! I would hands down recommend freeze drying your breast milk with Milk by Mom to anyone!!